REFUND AND RETURNS POLICY
Effective Date: December 30, 2024
Introduction
At ENERGRATICONNECT, we aim to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward refund and return policy. This policy outlines the conditions under which returns and refunds will be accepted and how you can request a return.
Returns
We accept returns on items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. If the item is damaged or defective, you may be eligible for a full refund or exchange.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items
Certain items are non-refundable, including gift cards, downloadable software products, and personalized or customized items. These items are clearly marked on our website at the time of purchase.
Exchanges
If you would like to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange. You will be required to return the original item, and we will send you the new item once the return is processed.
Shipping Costs
You are responsible for the shipping costs associated with returning an item, unless the return is due to an error on our part, such as sending the wrong item or a defective product. In such cases, we will cover the return shipping costs.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order. We will provide a prepaid return label for the item and offer a replacement or refund, depending on your preference.
How to Return an Item
To initiate a return, please contact our customer service team at info@energraticonnect.com with your order number and a brief description of the issue. We will provide instructions on how to proceed with your return.
Contact Us
For any questions regarding returns and refunds, please contact us at:
ENERGRATICONNECT
1234 Tech Street, Suite 567, Chicago, Illinois
Phone: (312) 555-1234
Email: info@energraticonnect.com
Last Revised: December 30, 2024